FAQs

You have questions… here are some answers. If you can’t find the answer here, please contact us.

  • Yes! We do offer Telehealth, both as a primary therapy platform and also as a back-up to in-person therapy in cases of inclement weather, etc.

  • Because we are licensed by the state of Minnesota, you must physically be located inside the borders of the state in order to do Telehealth therapy. If you live or are traveling out of state, we will be unable to meet for therapy.

  • While it is helpful to use insurance benefits towards psychotherapy, what some people don’t realize is that when they do use their insurance, they are giving their insurance company access to their mental health diagnosis, and the insurance company can also request further information, such as progress notes and treatment plans. When people don’t utilize their insurance plans and pay out of pocket, everything remains completely confidential.

  • Our sessions are typically 53-minutes.

  • To get good rapport and implement change, weekly or biweekly is best.

  • We’ll continue to meet until treatment goals have been reached, or until you decide that you no longer need our services. It really is a case-by-case basis, but usually people seek services for 6-12 months, and some for several years.

  • Yes, we do offer a fixed amount of discounted rate sessions, and once those are filled, we do offer a waitlist. For additional information please call or email.

  • We require a 48-hour cancellation policy. If you don’t cancel within that 48-hour window, or if you no-show, you will be charged for the full session fee. If you are sick and contagious, please stay home and take care of yourself. We understand that sometimes illnesses come on suddenly, so please contact us as soon as possible.

  • Simply fill out the form on the “Book a Consultation” button on the therapist you would like to meet with. We are usually able to respond within 24-hours during weekdays. Due to busy schedules, please note that it can take substantially longer to return phone calls.

  • Existing client bookings are handled individually by each therapist. Please contact them directly to discuss how they prefer to schedule. It is helpful to include the days and times that work best for you.

Practice Policies

Important things for you to know

  • A therapist must display prominently on the premises of the professional practice or make available as a handout the bill of rights of clients, including a statement that consumers of marriage and family therapy services offered by marriage and family therapists licensed by the state of Minnesota have the right:

    1. to expect that a therapist has met the minimal qualifications of education, training, and experience required by state law;

    2. to examine public records maintained by the Board of Marriage and Family Therapy that contain the credentials of a therapist;

    3. to report complaints to the Board of Marriage and Family Therapy;

    4. to be informed of the cost of professional services before receiving the services;

    5. to privacy as defined and limited by rule and law;

    6. to be free from being the object of unlawful discrimination while receiving services;

    7. to have access to their records as provided in Minnesota Statutes, sections 144.291 to144.298, except as otherwise provided by law or prior written agreement;

    8. and to be free from exploitation for the benefit or advantage of a therapist

  • LuMN has a 48 hour cancellation policy (not 24 hours) which means that non-emergency cancellations must be communicated by you and acknowledged by your therapist a minimum of 48 hours before the start of the scheduled session, or by noon on Friday for Monday sessions.

    Cancellations with less than 48 hours’ notice will be charged the full session fee.

    Please note that the cancellation window is only intended for occasional use and not as a regular scheduling-management option. In order to maintain a regular timeslot on your therapist’s calendar, clients are expected to attend a minimum of 80% of their scheduled sessions.

  • As of January 1, 2022 The No Surprises Act requires providers to inform their uninsured and private pay patients that they have a right to a “Good Faith Estimate” to help them estimate the expected charges they may be billed.

    You have the right to receive a “Good Faith Estimate” explaining how much your mental health care will cost.

    Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.

    You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.

    You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service.

    If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

    For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call (800) 985-3059.

  • LuMN Therapy is an out-of-network provider for all insurance companies. Some insurance companies have out-of-network reimbursement options. Clients with out-of-network benefits will need to submit a bill of services ("Superbill") for possible reimbursement. The best way to find out if you have out-of-network coverage is to call the number on the back of your insurance card.

    For those wanting to submit a Superbill, this will be provided to you on a monthly basis. Please let us know if you need one, so we can prepare it for you. Please confirm reimbursement policies with your insurance company prior to requesting a Superbill.

    Below are some questions to ask when calling your insurance provider so that you are financially prepared for your first appointment.

    - Do I have an out-of-network mental health benefits?

    - What is my deductible and has it been met?

    - What is the coverage amount per therapy session? (They may reimburse a different amount than what I charge.)

  • Payment is due at the time of your session. For your convenience, we keep your credit card on file, securely stored. Client’s with outstanding balances may be asked to complete payment prior to the start of future sessions.

  • LuMN strives to maintain client trust related to all information shared in session. Thus, we follow Minnesota law and the ethical standards of AAMFT and MAMFT which state that unless you intend to hurt yourself, hurt somebody else, or if you provide information regarding a child or vulnerable adult who is being hurt, your information may not be disclosed without your permission.